HOW TO PLACE AN ORDER:

1. Browse around our Samples/Designs pages to get ideas! Remember you are not limited to what you see here, we can take your ideas and create something special just for you at no extra charge!

2. Go to the Products/Pricing page and decide which items and how many you would like to order. Any design that you see on the site or one that we custom create for you can be used for ANY ITEM. The design will vary slightly depending on the items ordered but will match using the same colors and graphics!

3. Click on the item you would like to order and use the drop down menus to select any personalization options such as whether or not you will be submitting a photo and your color preferences (If you're looking for a color not listed, just note that in the wording/design box). In the Design Description or code # box, simply type in the name and/or code number of the design you would like from the site OR your own design ideas! You can also type in the wording personalization for the front and back of the wrappers and any special instructions. Everything in this step DOES NOT need to be perfect, we just want to get a general idea of what you would like...you will have plenty of time to make changes or give us more information later through emails and will be sent proofs of your items for your approval or additional changes until you are happy with them!

4. Once you have some general design notes down, press the add to shopping cart button.

5. Repeat steps 3 & 4 if you would like to order other items.

6. View your Shopping Cart, adjust any quantity amounts if you would like to order more than one set of an item.

7. CHECKOUT! Just follow the steps to pay using your credit/debit card or send a check or money order and that's it! We will confirm your order and send you an initial proof of your item(s) by email that you can request changes made until you are satisfied. If you do not receive an email, please check your spam or junk mail folder! Occasionally our emails get stuck in customers boxes! If you do not know how to check your folders and feel that you may be missing our emails please call us and we'll figure it out together!

~If you have any problems during this process please email Sweetlyinfo@aol.com or call (831)578-7359 and we will be happy to help you!

Payment Terms: All orders must be prepaid in full, by PayPal, Check (must clear and may take up to 10 days), or Money Order before we begin your order. For rush orders we recommend payment through PayPal.

Delivery Time: Please allow up to 2 weeks for your order, although most orders will be shipped within a week, sometimes the next business day after you approve your proof.  All of our items are made to order for your special event, not pulled from stock and it gives both of us better piece of mind if we have a little time! Your emailed proof will need to be ok'd by you before we print!!! Delivery time depends on item ordered and quantity involved.  If you would like your order before 2 weeks, rush service is available. Please contact us for feasibility and any extra charges, if applicable.

Changing an order - If you would like to make any changes to your order, please contact us via email or phone and we will be happy to assist you. In the event your order has already been processed and shipped, we cannot make any changes.

Shipping: Please ensure that someone will be available to accept delivery of  chocolate orders. We are not responsible for melted chocolate delivered on time with or without a receiving party. We do not recommend that you leave your order outside your door in the heat where it will be exposed to the sun, and/or humidity until you arrive home. Please reconsider having your order shipped to an alternate address such as work or a friend's home.

Returns - Since our products are personalized and created individually for each customer, there are absolutely no refunds or exchanges. Chocolate is a food commodity and for health reasons it cannot be returned or reused. Chocolate orders that are returned to us either because of refusal by the customer or is undeliverable will be refused. We can not accept returns or claims based solely as a result of the customer's oversights, erroneous shipping addresses. If an error was made on our behalf, please contact us ASAP and we will resend the items corrected if time allows or refund you!

Personalization:  We are not responsible for typographical errors made by customer. Please check your proofs very carefully before giving the "go ahead" to print! Make sure our emails will not go into a "spam" or "junk" folder!

Copyright Info:  Due to copyright laws, we no longer use licensed characters or other registered trademarks (ex. Disney characters). We will match, otherwise, as closely as we can to your decorations so they will still match your theme and when using a photo of your child, they're the main focus anyway! Although, this practice can result in losing an order, we hope that our honesty and habit of respecting other's work will gain your respect.
In order to use a professional photographer's photo you must have permission from them to do so. Sending in a copyrighted photo will signify that you indeed have this permission and we will not be held liable.

Minimums:  Our items have no minimum quantities unless specifically noted in their title or description. We reserve the right to refuse any order and give reccomendations if we feel the personalization will either not  fit or will not come out clear.

Color Matching: Shades may vary slightly from those shown in photo. Colors printed on card stock are not as vibrant as those on photo glossy paper due to the matte finish.

Notification: You will be notified that your order has been received within 48 hours by email or phone. Please call 831-578-7359 or email us if you do not receive notification. You will be provided with a tracking number so you will know exactly when you will receive your order.